Terms & Conditions

Welcome to hata11. These Terms and Conditions ("Terms") govern your access to and use of the hata11 platform, including all services, games, promotions, and features offered through our website and mobile applications (collectively, the "Platform"). By creating an account, depositing funds, placing bets, or otherwise accessing hata11, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our Platform.

hata11 is committed to providing a secure, fair, and transparent online gambling experience for players in Indonesia. These Terms are designed to protect both you and hata11, ensure compliance with applicable regulations, and maintain the integrity of our gaming operations. We encourage you to read these Terms carefully and contact our support team if you have any questions.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "hata11," "we," "us," "our" refers to the hata11 platform, its operators, and affiliated entities.
• "You," "your," "player," "member" refers to any individual who registers for, accesses, or uses the hata11 Platform.
• "Account" refers to the personal account you create to access hata11 services, including your username, password, and associated data.
• "Platform" refers to the hata11 website, mobile applications, and all related services and features.
• "Bet" or "Wager" refers to any stake placed on a game, sports event, casino game, or other gambling activity offered on the Platform.
• "Balance" refers to the total funds available in your Account, including deposited funds and winnings.
• "Bonus" refers to promotional credits, free bets, or other incentives awarded by hata11, subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required to comply with regulatory standards and prevent fraud.

2. Eligibility & Account Registration

2.1 Age and Residency Requirements

To create an account and use hata11, you must meet the following eligibility criteria:

• You must be at least 21 years of age. hata11 strictly prohibits underage gambling. We reserve the right to request proof of age at any time and will immediately suspend or terminate any account found to belong to a person under 21 years of age.
• You must be a resident of Indonesia. By registering, you confirm that you are physically located in Indonesia and have the legal right to participate in online gambling activities.
• You must not be legally prohibited from gambling due to self-exclusion, court order, or any other restriction.

2.2 Account Registration

To use hata11, you must register by providing accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and mobile phone number. You may only create one account per person. Multiple accounts are strictly prohibited and may result in immediate suspension and forfeiture of funds.

During registration or upon request, you must complete our KYC verification process by submitting valid identification documents, such as your Indonesian national ID card (KTP), proof of address, and a selfie verification photo. Failure to complete KYC verification may result in restrictions on your Account, including the inability to withdraw funds.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity conducted through your Account will be deemed to have been authorized by you. If you suspect unauthorized access to your Account, you must notify hata11 immediately via our support channels. hata11 is not liable for any loss or damage arising from your failure to protect your Account credentials.

3. Deposits and Withdrawals

3.1 Deposits

hata11 accepts deposits via the following methods: bank transfers from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as e-wallet transfers from OVO, DANA, GoPay, ShopeePay, and LinkAja. The minimum deposit amount is Rp 50,000. There is no maximum deposit limit unless otherwise specified for promotional offers.

Deposits are typically processed instantly during banking hours. Off-hours deposits may take up to 24 hours to reflect in your Account Balance. hata11 does not charge any fees for deposits, though your bank or payment provider may impose transaction fees. You are responsible for ensuring that all funds deposited into your Account are from legitimate sources and belong to you personally. We do not accept third-party deposits.

3.2 Withdrawals

You may request a withdrawal of your available Balance at any time, provided your Account has been fully verified through KYC and you have met any applicable wagering requirements on bonuses. Withdrawals are processed to the same payment method used for your most recent deposit, unless otherwise approved by hata11.

The minimum withdrawal amount is Rp 100,000. Most withdrawal requests are processed within 1-24 hours. Bank transfers to BCA, BRI, BNI, and Mandiri are typically completed within 1-6 hours during banking hours. E-wallet withdrawals may take 1-12 hours. In certain cases, additional verification may be required, which may extend processing times.

hata11 reserves the right to request additional documentation or conduct further security checks before processing a withdrawal. Withdrawal requests involving suspicious activity, bonus abuse, or violation of these Terms may be declined and the Account may be suspended pending investigation.

4. Bonuses and Promotions

4.1 Bonus Terms

hata11 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and loyalty rewards. Each bonus is subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates. These specific terms are displayed on the promotion page and must be read carefully before claiming any bonus.

Bonuses are awarded at the sole discretion of hata11 and may be modified, suspended, or terminated at any time without prior notice. Unless otherwise stated, all bonuses must be wagered a specified number of times (typically 10x the bonus amount) before any associated winnings can be withdrawn.

4.2 Bonus Abuse

hata11 reserves the right to void bonuses and associated winnings if we detect any form of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, collusion with other players, irregular betting patterns designed solely to meet wagering requirements, or any other activity deemed to exploit promotional offers unfairly.

5. Betting Rules and Game Conduct

5.1 Acceptance of Bets

All bets placed on hata11 are subject to acceptance by our system. We reserve the right to refuse or limit any bet at our sole discretion. In the event of a technical error, system malfunction, or obvious pricing mistake, hata11 reserves the right to void affected bets and refund stakes, even after the event has concluded.

5.2 Sports Betting Rules

For sports betting, including football (BRI Liga 1, EPL, La Liga, Champions League, etc.), badminton, basketball, and other sports, all bets are settled based on official results as determined by the relevant sports governing body. If an event is postponed, canceled, or abandoned, bets may be voided and stakes refunded, unless otherwise specified in the sport-specific rules.

Live in-play betting is subject to market suspensions and odds changes in real time. Bets placed after an event has concluded or after a goal has been scored (but before our system has updated) may be voided.

5.3 Casino and Slot Game Rules

All casino games, including live dealer games and slot machines, are governed by the rules provided by the respective game developer (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, etc.). Game outcomes are determined by certified random number generators (RNG) and are independently audited for fairness. RTP (Return to Player) percentages are displayed for each game and represent long-term statistical averages.

5.4 Prohibited Activities

The following activities are strictly prohibited and may result in immediate Account suspension and forfeiture of funds:

• Collusion, cheating, or any form of fraudulent activity.
• Use of automated betting software, bots, or scripts.
• Exploitation of software bugs or system errors.
• Money laundering or use of hata11 for any illegal purpose.
• Abusive or harassing behavior toward other players or hata11 staff.

6. Account Security and Responsibilities

You are responsible for all activity conducted through your Account. You must keep your login credentials confidential and immediately notify hata11 if you suspect any unauthorized access. You must not allow any other person to use your Account or access the Platform using your credentials.

You must ensure that all information provided to hata11 is accurate and up to date. If your personal details change (address, phone number, email), you must update your Account information promptly. Failure to maintain accurate information may result in delays in withdrawals or Account suspension.

7. Limitations of Liability

hata11 provides the Platform and all services on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. To the fullest extent permitted by law, hata11 disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

hata11 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these Terms or the Platform shall not exceed the total amount deposited into your Account in the six months preceding the claim.

hata11 is not responsible for any loss or damage caused by events beyond our reasonable control, including internet outages, server failures, third-party payment processor errors, or force majeure events.

8. Account Suspension and Termination

hata11 reserves the right to suspend, restrict, or terminate your Account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or pose a risk to the integrity of the Platform. Upon termination, any remaining Balance in your Account (excluding voided bonuses) will be returned to you, provided you have met all withdrawal requirements and have no outstanding disputes.

You may close your Account at any time by contacting our support team. Before closure, you must withdraw any remaining Balance. hata11 may retain certain Account information as required by law or for legitimate business purposes, even after Account closure.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with international gaming regulations applicable to online gambling platforms serving the Indonesian market. Any disputes arising out of or relating to these Terms or your use of hata11 shall be resolved through good-faith negotiation between you and hata11.

If a dispute cannot be resolved through negotiation, you agree to submit the dispute to binding arbitration in accordance with internationally recognized arbitration procedures. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.

Nothing in these Terms shall prevent hata11 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent unauthorized use of the Platform.

10. Contact Information

If you have any questions about these Terms and Conditions, require clarification on any clause, or need assistance with your Account, please contact our support team:

• Email: [email protected] (displayed as plain text for your reference; not a clickable link)
• Live Chat: Available 24/7 through your Account dashboard
• WhatsApp: +62 812 3456 7890 (displayed as plain text for your reference; not a clickable link)

Our Indonesian-speaking support team is available around the clock to assist with any concerns related to these Terms, your Account, or our Platform.